After 20 years
of providing trading and educational products to traders and investors in over
30 countries, we are confident you will be very happy with your Dynamic Traders
Group products and services. If for any reason you are not satisfied, you can
return products within 30 days for a refund of the purchase price less a 10%
restock charge or cancel your DT auto-renewed Reports at any time.
DT Software and Educational CDs
30 day, no
questions asked, money back guarantee less a 10% of purchase price
re-stock/return charge. Shipping and handling charge is not refunded. Customer
is responsible for shipping cost to return product. Returns are only accepted
and refunds are only processed for products with an RAN (return authorization number)
provided before return by Dynamic Traders Group. See instructions below.
Your refund will be
processed within one week of receipt of your return in its original condition
with all pieces, parts and setup included. Please note that any returned items
that have visible, obvious destruction will not receive a full refund. Dynamic
Traders Group reserves the right to question the quality of the returned
product.
DT Reports
All DT Reports are
charged on a monthly or quarterly auto-renew basis one week prior to their expiration. A subscriber may cancel the auto renew subscription charge at any time by
sending an email to
at least 48 hours prior to your renewal date and
request the auto renew subscription be canceled. We do not offer a pro-rated
refund on the balance of a paid report subscription.
Return all products to:
Dynamic Traders Group
ATTN: Returns (Include RAN #)
6336 N. Oracle Rd.
Suite 326-346
Tucson, AZ 85704
**IMPORTANT**
Dynamic Traders Group does not
refund the original shipping costs for any return, nor do we pay/reimburse the
cost incurred for shipping the product back to Dynamic Traders Group. Do not
return a product until you have received an RAN that must be part of the address of
the retuned product.
Preparing a Product Return To Dynamic Traders Group, Inc.
To return a Dynamic
Traders Group Software Product:
1.We will only accept product returns that have an RAN number in the
address. To receive a RAN, email
and request a RAN for your product. We do not issue
RANs after the 30 day return period.
2.To receive a refund for DT5, you must uninstall the software and
retrieve the uninstall code which is provided upon uninstalling the software.
You must send this number to Dynamic Traders Group when requesting the RAN as
proof of uninstalling.
3.To remove DT5, go to Start, All Programs - DT5 - Remove DT5. You will also need to take a screen capture of the final screen
once you have uninstalled. Please print this and include it in your packaging,
as Dynamic Traders Group reserves the right to refuse a refund if the screen
capture with the remove DT codes is not included.
4.
4. Your packaging should include any
materials you received upon purchasing.
5.The refunded amount will be the price paid for
the product less a 10% return/restock charge. S&H is not refunded. The customer
is responsible for the shipping cost to return any product.
To return a Dynamic
Traders Group Educational Product:
You must have an RAN (Return Authorization Number)
before Dynamic Traders Group will accept any return. To receive a RAN,
email
and request a RAN for your product. We do not
issue RANs after the 30 day return period.
All original materials that came with your order must be
included with the return, in good, working condition.
Dynamic Traders Group reserves the right to examine each
return on a case by case basis to verify it is in resalable condition.
The refunded amount will be
the price paid for the product less a 10% return/restock charge. S&H
is not refunded. The customer is responsible for the shipping cost to
any return product.
Return Authorization
Number (RAN)
For all returns,
write the RAN on the outside of the package. Packages are not accepted without
a RAN.
Additional
Information
Please make
sure you read the aforementioned return policy carefully. You must return all
original materials to receive a full refund. Failure to do so will result in
only a partial refund.
